Shipping Policy
DELIVERY RATES (Australian Dollars AUD)
Delivery Information- for Womenswear
Currently, we're able to provide delivery of our Womenswear range, including bags and jewelry, to the following destinations:
UNITED STATES, CANADA, AUSTRALIA, NEW ZEALAND
Standard Parcel Delivery estimate time is 10-16 business days (Delivery times are subject to variation and potential delays due to various factors ) . Includes tracking.
Expedited and overnight delivery options are currently unavailable
Processing Time: Please allow 1-4 business days for order processing before delivery.
- Please note, shipping times exclude clearance/customs delays.
📦 Shipping Rates 📦
| Up to 500g | 501g to 2000g | 2001g to 5kg |
|---|---|---|
| $10.00 | $15.00 | $20.00 |
Delivery Information- for Childrenswear
Delivery within Australia
We're able to provide delivery of our Childrenswear range within Australia and Internationally .
Standard Parcel Delivery estimate time is 7-10 business days (Delivery times are subject to variation and potential delays due to various factors ). Includes tracking.
Expedited and overnight delivery options are currently unavailable
Processing Time: Please allow 1-4 business days for order processing before shipment.
📦 Parcel Post - Domestic Shipping (Australia) 📦
| Up to 500g | 500g to 1kg | 1kg to 3kg | 3kg to 5kg |
|---|---|---|---|
| $10.00 | $14.50 | $18.25 | $21.95 |
International Delivery- for Childrenswear
We're able to provide delivery of our Childrenswear range internationally to the following destinations:
Standard Parcel Delivery estimate time is 10-12 business days (Delivery times are subject to variation and potential delays due to various factors ) . Includes tracking.
Expedited and overnight delivery options are currently unavailable.
Processing Time: Please allow 1-4 business days for order processing before shipment.
- Please note, shipping times exclude clearance/customs delays.
🌍 International Shipping Rates 🌍
| Destination Zone | Up to 250g | Over 250g up to 500g | Over 500g up to 1kg | Over 1kg up to 1.5kg | Over 1.5kg up to 2kg |
|---|---|---|---|---|---|
| Zone 1: New Zealand | $15.35 | $18.50 | $24.85 | $31.20 | $37.55 |
| Zone 2: Asia Pacific | $18.75 | $24.45 | $35.90 | $47.35 | $58.80 |
| Zone 3: USA and Canada | $21.00 | $27.25 | $39.75 | $52.30 | $64.85 |
| Zone 4: UK and Europe | $25.75 | $32.25 | $45.25 | $58.25 | $71.25 |
| Zone 5: Rest of World | $30.95 | $39.35 | $56.15 | $72.95 | $89.75 |
Postage Business destination groups
Zone 1: New Zealand destination group
Includes New Zealand only.
Zone 2: Asia Pacific destination groups
- China
- Pacific Islands (see country listing below)
- the rest of Asia (see country listing below)
🌍 International Shipping Zones 🌍
| Zone | Countries Included |
|---|---|
| Pacific Islands | |
| Pacific Islands | American Samoa, Bangladesh, Cambodia, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Laos, Macao, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Nepal, Northern Mariana Islands, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn, Samoa, Solomon Islands, Sri Lanka, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna |
| Rest of Asia | |
| Rest of Asia | Hong Kong, India, Indonesia, Japan, Maldives, North Korea, Singapore, South Korea, Taiwan, Thailand, Vietnam |
| Zone 3: USA and Canada | |
| USA & Canada | USA, United States Minor Outlying Islands, Canada |
| Zone 4: UK and Europe | |
| UK & Major Europe | UK, Ireland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland |
| Rest of Europe | Albania, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Malta, Montenegro, North Macedonia, Poland, Portugal, Romania, Russia, Serbia, Slovakia, South Africa, Turkey, Ukraine |
| Zone 5: Rest of the World | |
| Rest of the World | Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension and Tristan da Cunha, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo (Democratic Republic), Congo (Republic), Costa Rica, Cote d’Ivoire, Croatia, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Honduras, Iran, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe |
REST OF THE WORLD
Please contact us if you there is an issue with delivery, send your email to : customer.service@marigoldkids.com.au
_______________________________________________________________
We're all about giving you a wonderful shopping experience and getting your goodies to you super fast! To do that, we team up with awesome suppliers who have warehouses internationally. We deliver our kids' clothes straight from our warehouse here in Australia, and your lovely women's clothing travels directly from our trusted international suppliers to Australia, the USA, Canada, and New Zealand. Our reliable international suppliers carefully check each item for quality before sending it your way.
Occasionally, due to unexpected situations, an item may be temporarily unavailable. If this occurs, we'll reach out to you via email and hold your order until we hear back from you. You'll then have the choice to exchange the item or cancel your order, whatever works best for you.
For orders with multiple items, we might ship them from different supplier warehouses to get them to you faster.
We typically use satchels for shipping, unless otherwise specified. Your item(s) may ship from our Australian warehouse or directly from our supplier/manufacturer.
Please note that we don't deliver on weekends or public holidays.
Address Accuracy
We aim for a seamless delivery experience. To help us achieve this, please verify your billing and shipping addresses before finalizing your order. While we cannot be held responsible for customer-provided address errors, we will rectify any mistakes on our part at no cost to you.
Accurate delivery details are crucial for successful order delivery. Please be aware that we are unable to assume liability for costs associated with re-sending orders due to incorrect delivery address information.
Custom and duty charges
We want to make sure you have all the info you need! Please know that customs duties or import taxes could apply to your order. To make things easy, we recommend checking what those potential costs might be for your country before you make a purchase, since they're not included in our prices
Lost or Damaged Goods
Tracking Information
Once your order has shipped, you will receive an email with your tracking number so you can monitor the progress of your delivery.
If you have any questions or concerns about your order, please don’t hesitate to contact us. You can reach us by completing our Contact Us form on this website. We’ll be happy to assist you.
For Returns, please see our Returns Policy.
Please ensure that you carefully review your item selection, size, and other details before finalizing your purchase.
RELIABLE SHIPPING
Orders are shipped with tracking, giving you peace of mind and updates on your delivery.
SECURE PAYMENTS
Our customers can pay securely through our website.
CUSTOMER SUPPORT
We are available 24/7 for our customers.
EasyReturns
Enjoy hassle-free returns with our easy return policy!
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