Shipping policy
Updated 24/8/2026
SHIPPING POLICY
Marigold Collections Australia
Shipping Destinations
We ship to Australia and New Zealand. All orders include tracking and may be dispatched in separate parcels, each assigned a unique tracking number.
Processing Time
Please allow 3–5 business days for us to prepare and process your order. Kindly note that dispatch times may vary slightly during busier times.
Estimated Delivery Time
Delivery is within 10–16 business days from your purchase date. Should any unexpected delays occur outside this timeframe, our Australian-based customer care team will actively follow up on your behalf to ensure your order arrives safely.
Express and Overnight Shipping are not available at this time.
AUSTRALIA — SHIPPING RATES (AUD)
| Weight | Rate |
|---|---|
| 0g – 1000g | $10.00 AUD (FREE on orders $30.00 AUD and over) |
| 0g – 1000g | $10.00 AUD |
| 1001g – 2000g | $15.00 AUD |
| 2001g – 5000g | $20.00 AUD |
| 5001g – 10000g | $30.00 AUD |
| 10001g – 20000g | $50.00 AUD |
NEW ZEALAND — SHIPPING RATES (NZD)
| Weight | Rate |
|---|---|
| 0g – 1000g | $11.00 NZD (FREE on orders $50.00 NZD and over) |
| 1001g – 2000g | $16.50 NZD |
| 2001g – 5000g | $22.00 NZD |
| 5001g – 10000g | $33.00 NZD |
| 10001g – 20000g | $55.00 NZD |
Additional Notes
Multiple items may ship in separate parcels with individual tracking numbers.
Order Cancellation & Changes
Order cancellations may be requested within 3 hours of purchase, though they are not guaranteed. Once an order enters processing or has been shipped, it cannot be canceled. Additionally, we are unable to change the items in your order once it has been placed.
If an order has already been processed and shipped, a refund cannot be issued until the item has been returned to us. You will be required to follow our standard returns process upon the item's arrival, and a refund will be issued once the item has been received.
Should your order be successfully cancelled before it enters processing or shipping, a full refund will be issued exclusively to your original payment method.
Please note that it may take up to 10 business days for this refund to appear in your account, depending on your bank or payment provider.
Order Delays
If an item in your order is temporarily unavailable, we will notify you via email and place your order on hold. You will then have the option to either cancel the order or wait for the item to become available.
Customer Email Address Accuracy
To ensure you receive all of your order updates, please take a moment to check that your email address is correct before completing your purchase. Marigold Collections Australia uses the email address provided at checkout to send your order confirmation, shipping notifications, and tracking information.
Please note that once an order has been placed, we are unfortunately unable to update or change the email address associated with it. If you are unsure of the email address you used, we kindly ask that you check your account details, review any saved information in your browser or device, or contact your email provider for assistance. Any updates to your email address will need to be made directly by you within your account settings.
We kindly ask that customers take care to enter the correct email address at the time of checkout, as we are unable to accept responsibility for any missed communications resulting from an incorrect email address being provided.
Address Accuracy
To ensure a seamless delivery, please verify your billing and shipping addresses before finalizing your order.
While we are not liable for costs associated with re-sending orders due to customer-provided address errors, we will promptly correct any mistakes made by our team at no cost to you.
Stolen or Missing Parcels
It is the customer's responsibility to provide a safe and secure delivery address. Marigold Collections Australia is not liable for lost or stolen parcels once they have been confirmed by our delivery partner as delivered to the nominated address.
Order Confirmation
Once your order is confirmed, you will receive a confirmation email. Our Australian-based customer care team will track the order for you to ensure it arrives safely within the delivery window and will also contact couriers on your behalf if necessary or if there is a delay. For any questions or concerns about your delivery, please contact our team at customer.service@marigoldkids.com.au or by using the "Contact Us" form on our website. Please include your order number so we can assist you promptly.
Contact Information
For all inquiries, including questions about your order status, please contact our customer care team via email. Alternatively, you may complete the online contact form below.
Email Address: customer.service@marigoldkids.com.au
Administration Office: Suite 207 Tenancy 111, 793 Burke Road, Camberwell, VIC 3124, AUSTRALIA (Administration Office)
P.O Box Address: Suite 6043, Ground Floor Shop 24,619 Doncaster Road, Doncaster, Victoria 3108 AUSTRALIA . (Postal Returns Delivery Address)