Entered the Wrong Email Address on Your Order?
Don't worry — this happens and we can fix it quickly for you. Please read the information below so we can resolve this as smoothly as possible.
Important: 12-Hour Window
If you entered the wrong email address at checkout, you must contact us within 12 hours of placing your order. If we don't hear from you within this time, we will cancel your order and issue a full refund so you can replace it with the correct details.
Why do we have a 12-hour policy?
We process and dispatch orders quickly to get your purchase to you as fast as possible. Once an order moves into fulfilment, we are unable to update contact details or redirect communications without causing delays or errors in your delivery. The 12-hour window allows us to make corrections before your order enters this stage.
This policy also protects you — verifying your identity before making any changes ensures that no one else can alter the details on your order without your knowledge.
Why you can't update it yourself
Because the incorrect email was used at checkout, you won't be able to log in or receive a password reset link to that address. Our team needs to make the change on your behalf.
How to get it fixed
Contact us as soon as possible with the following details:
- Your order number (if you have it)
- The full name used on the order
- Your shipping address
- The correct email address you'd like us to update it to
For your security, we'll verify your identity before making any changes. Once confirmed, we'll update your email and resend your order confirmation right away.
What happens if I miss the 12-hour window?
If we are unable to verify your details within 12 hours of your order being placed, your order will be cancelled and a full refund will be issued. You are welcome to place a new order using the correct email address.